Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express, Discover and PayPal) for all orders placed online and by phone. 

We now offer gift cards. *Gift Cards are Non Discountable  Please note that each gift card can only be used once so the entire amount must be used in one transaction. You may purchase a gift card using the same form of payment you would buy a physical item, but gift cards are electronic and will be sent to the recipient's email address specified at the time of order or to the person purchasing the gift card with a unique code that can be applied to a single order. 

All US and International orders ships Ground Advantage, previously called US First Class, via USPS. FREE shipping on all US orders over $75 or $5.49 shipping on orders less than $75. 

International Shipping rates vary. If you are outside of the US, please place your order online and then email us with your order number. We will send you a payment link for the extra charge to cover international delivery service fee. Also, you can inquire before placing your order to get the delivery charge fee.  

All orders ship between 1-3 business days (excluding weekends and holidays) for domestic shipments. If you place your order during the exclusion times, your order will process the next working business day. All orders ship from our studio just outside of Atlanta and includes tracking number and delivery confirmation.  

Our website checkout uses Secure Sockets Layer protocol (SSL) with encryption key length of 128-bits (the highest level commercially available). You have the option to check out via PayPal, which also automatically encrypts your confidential information in transit from your computer to ours using SSL encryption. 

 No, you are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you can use it. 

You may request a specific shape and special color in one of our collections on jewelry you want to buy. Send us a note to request a custom made piece created just for you! 💗 We currently need a 2-6 week lead time on custom made jewelry, but may get your item to you sooner. Submit requests here. 

Often times we make very limited or one-of-a-kind pieces. When possible, we are happy to create an item very similar to the one you want. We currently need a 2-6 week lead time on custom made jewelry, but may get your item to you sooner. Please inquire if an item you wanted has already been sold. Submit requests here. 

All handcrafted jewelry is delicate but can last a long time if you care for it. Always apply makeup, lotion, hair spray and perfume before putting on your jewelry to avoid build-up from these beauty products. Avoid rough handling and storing in high humid areas.  Do not wear jewelry while swimming, showering, sunbathing or in hot tub. If jewelry gets wet, dry as soon as possible. Extensive exposure to saltwater, sunlight, extreme temperatures or chemicals can permanently damage your handmade jewelry. When not wearing, store in a plastic zip-lock bag to protect and keep safe. Wipe with a soft cotton cloth to remove make-up and skin oils, when needed. 

Yes, we offer warranties on all of our jewelry. Our warranties cover any defects in materials or workmanship and provide free repairs or replacements, when necessary.

Items can be returned for any reason within 30 days of purchase for a refund or shop credit. All returns must be received in their original condition, unaltered and damage free. Refund is given once order is returned and will be credited back to your account, less shipping cost if applicable. Refunds or shop credits are not accepted on items returned after 30 days from original ship date or on custom orders. Please email us to arrange a return.